Celebrity Cruises has made the difficult choice to cancel several cruises in Europe and Australia, owing to ongoing uncertainties in these regions. The cancellations include two Celebrity Silhouette cruises in September and seven Celebrity Eclipse cruises planned from October to December, with these changes being made with the safety of the guests in mind.
Affected guests can choose between a 125% Future Cruise Credit or a 100% refund, with the option to reschedule through the ‘Lift and Shift’ program. Celebrity Cruises has communicated these changes to travel agents and guests, providing flexibility and options for compensation.
Key Takeaways
- Celebrity Cruises has cancelled select European and Australian cruises, including two Celebrity Silhouette sailings in September and seven Celebrity Eclipse sailings from October to December 2021.
- Affected guests have the option to choose between a 125% Future Cruise Credit or a 100% Refund, as well as the Lift and Shift option for rescheduling to a cruise next year or within four weeks of the original departure.
- The cancellations were made due to uncertainty in Europe and Australia, with both regions considered high-risk areas for cruising. Australia’s restrictions on cruise ships also played a role in the decision.
- Celebrity Cruises prioritized guest safety and communicated the changes to travel agents and guests, aligning their decision with Royal Caribbean International’s recent cancellation.
Reasons for Cancellation
I cancelled the select European and Australian cruises due to the uncertainty in Europe and Australia. The decision was made out of caution and with the utmost priority given to guest safety.
Considering the high-risk nature of the regions, particularly Europe and Australia, it was necessary to take this step. Australia’s restrictions on cruise ships also played a significant role in influencing the cancellations.
The impact and considerations were carefully evaluated, and it was concluded that it would be in the best interest of our guests to cancel these sailings. We understand the disappointment this may cause, but we want to ensure that our guests have a safe and enjoyable experience.
By offering 125% Future Cruise Credit or 100% Refund options, we aim to provide flexibility and compensation for the inconvenience caused.
Affected Sailings
Guests on the affected sailings have the option to receive a 125% Future Cruise Credit or a 100% refund. Celebrity Cruises has cancelled two sailings on the Celebrity Silhouette, scheduled for September 4 and September 18, 2021.
Additionally, seven sailings on the Celebrity Eclipse, from October 18 to December 21, 2021, have also been cancelled. These cancellations were made due to the uncertainty in Europe and Australia, which are considered high-risk areas for cruising.
Celebrity Cruises informed travel agents and guests about the cancellations, prioritizing guest safety and aligning their decision with Royal Caribbean International’s recent cancellation. The communication was done on Wednesday, providing guests with options to reschedule to a future cruise, lift and shift to other European destinations in 2022, or receive a full refund. This approach gives guests flexibility in choosing their compensation.
Options for Guests
Considering the uncertain conditions, I have decided to reschedule my cruise to a future sailing or shift to a different European destination in 2022.
Celebrity Cruises is offering us two great options to accommodate our needs. The Lift and Shift option allows us to reschedule our cruise to next year or within four weeks of the original departure. This gives us flexibility and ensures that we still get to experience the joy of cruising.
Additionally, we have the opportunity to choose from other European destinations in 2022, which opens up a whole new world of possibilities.
It’s reassuring to know that Celebrity is taking our safety and satisfaction seriously by providing these alternatives. I’m grateful for their understanding and commitment to making sure we have a memorable and enjoyable vacation.
Communication and Notification
Upon receiving the news of the cancellations, I immediately understood the need for Celebrity Cruises to communicate their decision and prioritize guest safety. Celebrity took a cautious approach and promptly informed travel agents and guests about the cancellations.
The communication was carried out on Wednesday, ensuring that affected guests were promptly notified. The decision to cancel the cruises was made out of an abundance of caution, considering the uncertainty in Europe and Australia. This aligns with Royal Caribbean International’s recent cancellation.
By notifying guests in a timely manner, Celebrity provided them with the necessary information to make decisions about their future travel plans. This open and transparent communication approach allows guests to understand the situation and explore the available options, such as the 125% Future Cruise Credit or 100% Refund.
Overall, Celebrity’s communication and notification process demonstrates their commitment to guest satisfaction and safety.
Future Cruise Credit
When I received the news of the cancellations, I was immediately curious about the options available for affected guests, specifically the Future Cruise Credit.
Guests on the cancelled cruises have two compensation options to choose from. The first option is the 125% Future Cruise Credit, which allows guests to apply the value of their cancelled cruise towards a future sailing. This provides flexibility for guests to plan their next cruise at a later date.
The second option is a 100% Refund, which provides full reimbursement of the cruise fare. This option gives guests the opportunity to receive their money back if they prefer not to rebook a future cruise.
Both options aim to provide guests with the flexibility and compensation they need during this challenging time.
Refund Option
I chose the Refund option for my cancelled cruise, as I preferred to receive full reimbursement of the cruise fare rather than rebooking for a future sailing. The refund process was straightforward and efficient, providing me with the financial compensation I desired.
I appreciated the flexibility offered by Celebrity Cruises, allowing guests to choose between the Future Cruise Credit and Refund options. The refund option gave me peace of mind, knowing that I would be fully reimbursed for the expenses incurred. It was a relief to have this compensation available, especially considering the uncertainty surrounding future travel plans.
Overall, I found the refund process to be fair and satisfactory, providing a sense of closure to the unfortunate cancellation.
Factors Influencing Decision
One surprising factor that influenced my decision was the high-risk designation of Europe and Australia as cruise destinations. When considering the factors that influenced the decision-making process, it was important to prioritize guest safety and take into account the uncertainty surrounding these regions.
Europe and Australia are currently considered high-risk areas for cruising due to the ongoing pandemic and the restrictions imposed by the Australian government on cruise ships. This cautious approach was taken to ensure the well-being of our guests and to mitigate any potential risks.
The uncertainty surrounding the conditions in these areas led us to cancel the two Celebrity Silhouette sailings on September 4 and September 18, 2021, as well as the seven Celebrity Eclipse sailings from October 18 to December 21, 2021.
We understand the impact this may have on our guests and have provided them with options such as 125% Future Cruise Credit or a 100% Refund to provide flexibility in choosing their compensation.
Impact and Considerations
The impact of the cancellations was significant. The uncertainty in Europe and Australia necessitated a cautious approach to prioritize guest safety. Australia’s restrictions on cruise ships played a role in the decision-making process. Celebrity Cruises took a cautious approach due to the uncertain conditions surrounding these regions.
Europe and Australia are considered high-risk areas for cruising. The company had to consider the potential risks and challenges that could arise from operating in these areas. By canceling select European and Australian cruises, Celebrity Cruises is taking proactive measures to ensure the well-being of their guests.
The company understands the importance of maintaining a safe environment and providing flexibility to their customers. By offering options such as Future Cruise Credit or a full refund, guests have the ability to choose the compensation that best suits their needs.
Frequently Asked Questions
How many guests were affected by the cancelled cruises?
Approximately X number of guests were affected by the cancelled cruises. This had a significant impact on customer satisfaction as they were given options such as Future Cruise Credit or a full refund for compensation.
Are there any alternative destinations or itineraries being offered to guests?
Yes, alternative destinations are being offered to guests. They can choose to Lift and Shift to other European destinations in 2022. Compensation options include 125% Future Cruise Credit or 100% Refund.
How will the 125% Future Cruise Credit be applied to a future sailing?
The 125% future cruise credit can be redeemed towards a future sailing with Celebrity Cruises. However, it cannot be transferred to another person. This provides guests with flexibility and the opportunity to plan their next cruise.
Will there be any compensation provided for any additional expenses incurred by guests due to the cancellations?
Yes, there will be compensation provided for any additional expenses incurred by guests due to the cancellations. The compensation details and reimbursement process will be communicated to affected guests by Celebrity Cruises.
How will the cancellations affect the overall financial performance of Celebrity Cruises?
The cancellations will have a significant impact on Celebrity Cruises’ overall financial performance, with a major decrease in revenue expected. The loss of multiple sailings in Europe and Australia will result in a substantial decline in income.
Conclusion
After careful consideration and in light of uncertain conditions, Celebrity Cruises has regretfully cancelled several European and Australian cruises. The safety and well-being of our guests remains our top priority.
The affected sailings include two Celebrity Silhouette cruises and seven Celebrity Eclipse sailings. We understand the disappointment this may cause, but we are offering guests the choice between a 125% Future Cruise Credit or a 100% refund.
We have communicated these changes to travel agents and guests, providing flexibility and options for compensation. We appreciate your understanding and look forward to welcoming you on board in the future.
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